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Novilla Queen Size Gel Memory Foam Mattress
The Novilla Queen mattress is constructed with a breathable combination, with the outer cover helping to dissipate excess heat from your body, and the interior using gel memory foam and egg foam to enhance airflow within the memory foam mattress, ensuring you stay comfortably cool all night. The 4-layer foam design of the mattress helps relieve pain and improve sleep quality, as the gel-infused foam layer contours to your body, providing relief around pressure points such as hips and shoulders, while the comfort layer enhances the foam mattress's bounce, preventing sinking while you sleep.
The queen size mattress offers solid support in every position, with the high-density foam providing proper spinal alignment and effectively absorbing motion, making it an excellent fit for couples or anyone who is easily disturbed by movement on the queen foam mattress. The 12-inch mattress is compressed and delivered in a box, allowing for convenient delivery wherever you need it, and it is recommended to wait for at least 72 hours to allow the mattress to fully expand to its original size.
The memory foam used in the mattress is CertiPUR-US certified and odor-free, ensuring a healthy sleeping environment for you to enjoy. Our goal is to provide you with professional and reliable after-sales service, offering a 10-year warranty policy and a 100-day free trial sleep period for the queen mattress you purchase. If you are not satisfied, please feel free to provide us with feedback, and we will respond to you promptly upon receiving the information.
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GUARANTEED SAFE CHECKOUT
24 Hours Cancellation
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
30 Days Returns & Exchanges Policy
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
Refund Process & Return conditions:
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Make sure your item meets all our return conditions :
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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